Returns and refunds

Return Form

You can find all of the details on the terms to Make a Return herein.
You can return one or more of the products purchased by sending a request by mail entering the order number, the product code and any notes, no later than 14 days from the date of delivery of your order.

The products must be returned to the postal carrier within 14 days of the date that the return form was filled out.

We reserve the right to refuse returns that were communicated or sent back late, or for items that are not in the same condition in which they were received.

Make a Return

Returns Procedure and Conditions

You can return any item purchased from our store within 14 days of delivery.

Here's how:

  1. Make sure that the items are in the same condition in which they were received, with all tags attached
  2. Send an email to indicating the order number, the product code and any notes in order
  3. Follow the link that will be sent to you via e-mail following the approval of your return
  4. Place the transport document with the return number you received by email inside the package that contains the product to return
  5. Call any postal courier (the cost of shipping is at your expense), and send it to the address printed on the document

Once the merchandise is received in our warehouse, your money will be refunded.


Refunding your Return

After your returned goods have been received and checked to ensure that all requirements have been met, you will receive an email confirmation.

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